Sales and Refunds

Orders are fulfilled digitally: after payment is confirmed, deliverables are sent to the email address registered on your account. Most orders complete within minutes of payment confirmation. If you have not received your delivery, check the order status page and your spam folder first.

If delivery fails, the deliverable is materially not as described, or your payment was charged but the order was never fulfilled, email support@chameleon.com within 7 days of purchase with your order number. We respond within one business day.

You can start a return from your order page by selecting the items you'd like to return. Submitting a request immediately suspends the licenses for those items while we review it. Approved returns permanently revoke the affected licenses. Fraudulent, abusive, or bad-faith return requests may result in permanent revocation of the affected licenses and restriction of your account.

Successfully delivered digital goods cannot be returned or refunded. Cryptocurrency payments are refunded according to the payment provider's rules and may exclude network fees.

Approved refunds return to the original payment method. Alipay and WeChat Pay refunds typically arrive within 1–3 business days; USDT refunds depend on blockchain confirmation times.

For any refund question, email support@chameleon.com with your order number.